Creditor Change Communication Template

Generate the letter to notify debtors when the creditor of a SEPA mandate changes (merger, name change, portfolio transfer).

Previous creditor
New creditor
Leave empty if unchanged

SEPA creditor change

How are SEPA mandates transferred?

Debtors must be notified with the old and new creditor details, whether the UMR changes, and the effective date.

What is the process?

1) Agree the transfer between creditors. 2) Notify debtors. 3) Update data in remittance files. 4) Submit first debits with the new Creditor ID.

Is the mandate reference kept?

It can be kept or changed. If kept, no new mandate is needed. If changed, both references should be indicated in the communication.

Related tools

Creditor ID Generator

Calculate the SEPA creditor identifier from your NIF/CIF.
SEPA Mandate Template

Generate a SEPA mandate PDF with all EPC-required fields.
Pre-notification Template

Generate the mandatory pre-notification letter before a SEPA collection.

Do you manage SEPA mandates for members or clients?

Managing a creditor change? Custodita facilitates mandate transfers between entities.

Try free — up to 10 mandates